Quote, unquote: Thinking about the consumer

“I want to see some innovation. I want to know that when we stop the mental fisticuffs we can go back to thinking about the consumer. We’ve spent the last two months thinking about every other stakeholder. Let’s get together and think how we can get closer to the consumer.”

-- Dwell publisher Michela O’Connor Abrams speaking at the 2009 MPA Retail Conference.